Delete your account and your data
You have full control of your information. Here we explain how to delete your Pilas! account and all associated data.
📱 From the app (recommended)
1
Open Pilas! and sign in as your store's administrator.
2
Go to the menu and open Settings.
3
Scroll down to the "⚠️ Danger zone" section and tap "🗑️ Delete my account".
4
Type your store's name to confirm and tap "Delete account".
🗂️ What data is deleted
When you delete your account, all of your store's information is permanently erased:
- Your inventory and product catalog
- Your full sales and transaction history
- Your customers and their information (CRM)
- Your sellers and their access
- Your loans, banks and financial data
- Your store settings and profile
- Your tax information and records
If you have an active PRO subscription, it's canceled automatically when you request deletion.
⏳ 30-day grace period
After you request deletion, your account stays marked for 30 days before final deletion. If you change your mind, just sign in again within that period and you can reactivate your account with all your data intact.
Important: once the 30 days have passed, the deletion is permanent and irreversible. We won't be able to recover your information after that period.
✉️ Need help?
If you can't access your account or would rather we process the deletion for you, write to us and we'll do it within 30 days at most:
pilasemprendedores@gmail.com
Include your store's name and the email or phone you signed up with so we can verify your identity.