Terms of use

This is an English translation for reference. The Spanish version is the one that governs.

Effective October 18, 2026 · Version 2026-10-18

1. Who we are and acceptance

Pilas! is a service provided by Juan Changoluisa & José Changoluisa, RUC 1723288070001 & 1721496212001, domiciled in Quito, Ecuador ("Pilas!", "we"). Contact: pilasemprendedores@gmail.com · WhatsApp +593 984 034 782.

By creating a store and checking the acceptance box, you accept these terms and the Privacy policy. If you don't agree, don't use the service. You must be over 18 and act on your own behalf or with the authorization of the business you register.

2. The service

Pilas! is a web application that includes, depending on your plan: point of sale (Counter), inventory with stock cards, credit sales and collections, expenses and cash flow, financial statements, reports and business intelligence, a digital catalog with orders, promotions, team management, the assistant Pili, the Pilas Network and training content.

The available features may change over time (see section 10).

3. Your account and your team

• The owner signs in with their Google account. Each Google account manages one store. Stores created before this version can keep signing in with their password and link Google whenever they want.
• You are responsible for keeping your Google account secure and for what is done with it in Pilas!. We recommend turning on Google's 2-Step Verification.
• You can create users for your team, who sign in with their name and PIN. You are responsible for choosing who gets access, for making sure each person uses their own PIN and for deactivating anyone who no longer works with you.
• Let us know immediately if you think someone entered your account without permission.

4. Plans and payments

• Basic plan: free, with limited features.
• PRO plan: paid, for 30-day periods, at the price shown in the app before paying. When you create your store you get 30 days of PRO at no cost and without a card.
• Card payments are processed by Payphone. Pilas! does not receive or store your card details.
• If the PRO plan expires and you don't renew it, your store moves to the Basic plan. You don't lose your data; you just stop using PRO features until you renew.
• If we change the price of the PRO plan, we will notify you in advance; the change applies from your next payment.
• For any complaint about a payment, write to us. You keep the rights granted to you by Ecuador's Organic Law on Consumer Protection.

5. Permitted use

You agree to use Pilas! lawfully. It is not allowed to:

• Sell or publish illegal or counterfeit products, or products that infringe third-party rights.
• Use the app to deceive your customers or publish false information about prices, offers or products.
• Record people's data without a legitimate reason or use it for purposes other than your business relationship with them.
• Send unwanted messages (spam) through the app's features.
• Try to access stores or data that aren't yours, breach security, overload the service or copy the software.
• Resell or transfer your account to third parties without our authorization.

6. Your data and your customers' data

• Your business information (products, sales, finances, customers) is yours. You give us permission to store and process it only to provide you the service, and to show publicly what you publish in your catalog.
• Regarding your customers' and your team's data, your store is the data controller: you decide what you record and why. You must inform your customers how you use their data and have a legal basis to process it, as required by Ecuador's Organic Law on Personal Data Protection (LOPDP).
• Do not record sensitive data (health, religion, ethnic origin, sexual orientation, biometric data) in notes or other fields of the app.
• We process your own account's data as the controller, according to the Privacy policy.

7. Data processing agreement

For your customers' and your team's data, Pilas! acts as data processor (art. 34 of the LOPDP and arts. 41 to 47 of its Regulations). This section is the processing agreement between your store and Pilas!:

• Purpose: store and process that data so you can use the app's features (sales, collections, orders, CRM, catalog, team).
• Data and data subjects: identification and contact data, purchases, orders, debts, payments, points and notes about your customers; name, PIN and activity of your team.
• Duration: while your account is active, and until its permanent deletion if you delete it.
• Instructions: we process that data only according to your instructions, which are the actions you take in the app. We don't use it for our own purposes or disclose it to third parties, including other stores.
• Confidentiality: only the people who need it to provide the service or give you support have access to it, under a duty of confidentiality.
• Sub-processors: you authorize the use of the infrastructure providers listed in the Privacy policy (Google, Netlify, Resend, Groq). We will notify you before adding a new one; if you don't agree, you can leave the service.
• Security: we apply the measures described in the Privacy policy.
• Your customers' rights: we help you respond to their requests for access, correction or deletion.
• Incidents: if we become aware of a breach affecting that data, we notify you within the following 2 days, with the information available.
• End of the agreement: if you delete your account, that data is erased at the end of the 30-day grace period. Before then you can ask us for a copy.
• Verification: we will give you the reasonable information you need to check that we comply with this section.

8. Tax and accounting information

• The receipts generated by Pilas! are internal receipts with no tax validity. Pilas! does not issue electronic invoices or other SRI receipts.
• The Tax mirror, VAT calculations, financial statements and reports are for reference: they help you organize your information, but they don't replace your tax return or an accountant's judgment.
• Meeting your tax obligations and keeping your accounting records is your responsibility.

9. Artificial intelligence

Pili, the Pilas! assistant, generates suggestions, summaries and automatic answers, including those she gives your customers in your catalog. That content may contain errors: check important figures before deciding. Your business decisions are yours.

10. Availability and changes to the service

• We work to keep Pilas! always available, and the app stores what's needed on your device to keep selling without internet. Even so, interruptions may occur due to maintenance, internet failures or failures of our providers.
• We may improve, change or withdraw features. If we withdraw an important feature of the PRO plan you are paying for, we will notify you in advance.

11. Intellectual property

The software, the design, the Pilas! brand, Pili and the training content belong to Juan Changoluisa & José Changoluisa. We give you a personal, non-exclusive and non-transferable permission to use them while you have an account. You keep the rights to your store's photos, texts and brands, and you authorize us to show them in your catalog and on the Pilas Network while you keep them published.

12. Account suspension and deletion

• You can delete your account whenever you want from Settings → Danger zone. You have 30 days to change your mind; after that, the store and its data are permanently deleted.
• We may suspend an account that breaches these terms or puts other users at risk. Except in urgent cases, we will notify you beforehand and give you the chance to fix the situation and to ask for a copy of your data.

13. Liability

• We provide the service with diligence, but we don't guarantee that it is free of errors. Review your important figures periodically.
• We are not liable for losses caused by misuse of your account, incorrectly entered data, business decisions made based on the reports or on Pili, or failures beyond our control.
• Nothing above limits the liability that applies for willful misconduct or gross negligence, nor the non-waivable rights the law grants you.

14. Changes to these terms

If we change these terms, we will publish the new version on this page with its date. If the change is important, we will notify you in the app or by email at least 15 days before it takes effect. If you keep using Pilas! after that date, you accept the new version; if you don't agree, you can delete your account.

15. Applicable law and complaints

These terms are governed by the laws of Ecuador. Before taking any action, write to us: we will try to resolve it directly. If we don't reach an agreement, the parties may go to mediation and, failing that, to the competent judges of Quito, without prejudice to the rights granted to you by the Organic Law on Consumer Protection. Complaints about personal data can also be filed with the Superintendency of Personal Data Protection.